Home Instead
Home Instead is a home care service in Epsom (ref cqc-1-142658864), run by A & M Senior Care Services Limited T/AS Home Instead. CQC rated it Outstanding overall in September 2026 (last checked 29 September 2026). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Ground Floor, Finachem House, 2 Ashley Road, Epsom, KT18 5AX
What CQC says
Overall rating
The service is performing exceptionally well.
The same as the rating before it (Outstanding, 27 January 2021).
Last checked by CQC: 29 September 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated less than a month ago (29 September 2026)Is it effective?
Outstandingrated less than a month ago (29 September 2026)Is it caring?
Outstandingrated less than a month ago (29 September 2026)Is it responsive to people’s needs?
Goodrated less than a month ago (29 September 2026)Is it well-led?
Outstandingrated less than a month ago (29 September 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
CQC rated it Outstanding overall. It rated “Safe” as Good. It rated “Responsive” as Good.
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Outstanding27 January 2021Read the report (opens in a new tab)
- Good16 January 2018Read the report (opens in a new tab)
- Good6 October 2015Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 2 December 2010
- Local council area
- Surrey
Who runs it
- Provider
- A & M Senior Care Services Limited T/AS Home Instead
- Brand
- BRAND Home Instead
- Kind of provider
- Company or organisation