Willow House Care Limited Registered Office
Willow House Care Limited Registered Office is registered for home care and supported living in Southport, run by Willow House Care Limited. CQC rated it Requires improvement overall in September 2022, a rating carried over from before the service’s current registration (last checked 28 September 2022). It is registered to support older people, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
- Supported living
The Learning Rooms Southport, Portland Chambers, 55 Portland Street, Southport, PR8 1HN
What CQC says
Overall rating
The service is not performing as well as it should.
CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.
Last checked by CQC: 28 September 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 4 years ago (28 September 2022)This is an .
Is it effective?
Goodrated 4 years ago (28 September 2022)This is an .
Is it caring?
Goodrated 8 years ago (14 October 2017)This is an .
Is it responsive to people’s needs?
Goodrated 8 years ago (14 October 2017)This is an .
Is it well-led?
Requires improvementrated 4 years ago (28 September 2022)This is an .
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Older people, Physical disability, Sensory impairment, Learning disability or autism, Younger adults
- Registered since
- 13 December 2022
- Local council area
- Sefton
Who runs it
- Provider
- Willow House Care Limited
- Kind of provider
- Company or organisation