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Care at Home Services (South East) Limited – Cranbrook

Care at Home Services (South East) Limited – Cranbrook is registered for home care and extra care housing in Eastbourne, run by Care at Home Services (South East) Limited. CQC rated it Requires improvement overall in July 2021, a rating carried over from before the service’s current registration (last checked 15 July 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.

  • Home care
  • Extra care housing

10 Pembury Road, Eastbourne, BN23 7FD

What CQC says

Overall rating

Requires improvementrated 5 years ago (15 July 2021)

The service is not performing as well as it should.

This is an

CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.

Last checked by CQC: 15 July 2021.

See this service on the CQC website (opens in a new tab)

The five key questions

CQC rates each service on five questions. Each has its own rating.

  • Is it safe?

    Requires improvementrated 5 years ago (15 July 2021)

    This is an .

  • Is it effective?

    Goodrated 5 years ago (15 July 2021)

    This is an .

  • Is it caring?

    Goodrated 6 years ago (21 April 2020)

    This is an .

  • Is it responsive to people’s needs?

    Goodrated 6 years ago (21 April 2020)

    This is an .

  • Is it well-led?

    Requires improvementrated 5 years ago (15 July 2021)

    This is an .

Not sure what the ratings mean? Read how CQC ratings work.

Understanding this rating

Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.

This rating is from July 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.

What CQC looks at

  • Safe: Requires improvement

    CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.

    Questions you could ask

    • How are medicines looked after and given on time?
    • How do you decide how many staff are on duty, day and night?
    • When something goes wrong, what do you do, and how do you tell families?
  • Well-led: Requires improvement

    CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.

    Questions you could ask

    • Who is the registered manager, and how can families contact them?
    • How do you check the quality of care yourselves?
    • How can staff raise worries, and how are they supported when they do?

Questions you could ask

  • What has changed since the last inspection?

How often CQC looks again

There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.

See this service on the CQC website (opens in a new tab)

More about how CQC works, with sources

About this service

Type of care
Home care, Extra care housing
Who it supports
Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
Registered since
31 March 2023
Local council area
East Sussex

Who runs it

Provider
Care at Home Services (South East) Limited
Brand
BRAND Cera Care
Kind of provider
Company or organisation

Other services from this provider

and 9 more.

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