The Vale Residential Care Home
The Vale Residential Care Home is a care home in Maidstone, run by Charing Vale Limited. CQC rated it Inadequate overall in January 2026 (last checked 16 January 2026). It has 28 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home without nursing
191 Willington Street, Maidstone, Kent, ME15 8ED
What CQC says
Overall rating
The service is performing badly.
Down from Good, 13 February 2018.
Last checked by CQC: 16 January 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Inadequaterated 8 months ago (16 January 2026)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Inadequaterated 8 months ago (16 January 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Inadequate
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Inadequate
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good13 February 2018Read the report (opens in a new tab)
- Good23 December 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 28
- Nursing care
- No, personal care only
- Registered since
- 3 December 2010
- Local council area
- Kent
Who runs it
- Provider
- Charing Vale Limited
- Brand
- BRAND Charing
- Kind of provider
- Company or organisation