Goodrated 4 years ago
Rating from September 2022 (more than 2 years ago)
- Sunderland, SR5 2AF
- 68 beds
Lowgate Care Home
Lowgate Care Home is a care home with nursing in Hexham, run by Roseberry Care Centres GB Limited. CQC rated it Requires improvement overall in April 2025 (last checked 28 April 2025). It has 42 beds. It is registered to support people living with dementia and older people.
- Care home with nursing
Roseberry Care Centres GB Limited, Lowgate, Hexham, Northumberland, NE46 2NN
What CQC says
Overall rating
Requires improvementrated 1 year ago (28 April 2025)
The service is not performing as well as it should.
Last checked by CQC: 28 April 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (28 April 2025)Is it effective?
Goodrated 1 year ago (28 April 2025)Is it caring?
Goodrated 1 year ago (28 April 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (28 April 2025)Is it well-led?
Requires improvementrated 1 year ago (28 April 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people
- Number of beds
- 42
- Nursing care
- Yes, nurses are on hand
- Registered since
- 14 February 2011
- Local council area
- Northumberland
Who runs it
- Provider
- Roseberry Care Centres GB Limited
- Brand
- BRAND Roseberry Care Centres
- Kind of provider
- Company or organisation
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Rating from February 2020 (more than 2 years ago)
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Rating from February 2020 (more than 2 years ago)
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- Requires improvementrated 1 month ago
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- Goodrated 6 years ago
Rating from February 2020 (more than 2 years ago)
- Bishop Auckland, DL14 6SL
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and 5 more.