Goodrated 6 years ago
Rating from April 2020 (more than 2 years ago)
- Great Yarmouth, NR30 1QS
Leaf Care Services - Norwich West and South Norfolk
Leaf Care Services - Norwich West and South Norfolk is a home care service in Norwich, run by Leaf Care Services Ltd. CQC rated it Good overall in January 2025 (last checked 10 January 2025). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Unit 4 - St Benedicts View, Grapes Hill, Norwich, NR2 4HH
What CQC says
Overall rating
Goodrated 1 year ago (10 January 2025)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 26 March 2019).
Last checked by CQC: 10 January 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 1 year ago (10 January 2025)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
Goodrated 1 year ago (10 January 2025)Is it well-led?
Requires improvementrated 1 year ago (10 January 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good26 March 2019Read the report (opens in a new tab)
- Good14 April 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people, Drug and alcohol misuse, Eating disorder, Everyone
- Registered since
- 6 December 2010
- Local council area
- Norfolk
Who runs it
- Provider
- Leaf Care Services Ltd
- Kind of provider
- Company or organisation