Estuary House Ness M Care Services Norfolk
Home care, Supported living
Run by Ness M Care Services Ltd
Goodrated 3 years ago
Rating from December 2022 (more than 2 years ago)
- King's Lynn, PE30 2HJ
Swale House Ness M Care Services Cambridgeshire
Swale House Ness M Care Services Cambridgeshire is registered for home care, supported living and community health care services - Nurses Agency only in Peterborough, run by Ness M Care Services Ltd. CQC rated it Requires improvement overall in December 2022, a rating carried over from before the service’s current registration (last checked 1 December 2022). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
- Supported living
- Community health care services - Nurses Agency only
110 Swale Avenue, Peterborough, Cambridgeshire, PE4 7GT
What CQC says
Overall rating
Requires improvementrated 3 years ago (1 December 2022)
The service is not performing as well as it should.
This is an
CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.
Last checked by CQC: 1 December 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (1 December 2022)This is an .
Is it effective?
Goodrated 6 years ago (9 April 2020)This is an .
Is it caring?
Goodrated 6 years ago (9 April 2020)This is an .
Is it responsive to people’s needs?
Goodrated 6 years ago (9 April 2020)This is an .
Is it well-led?
Requires improvementrated 3 years ago (1 December 2022)This is an .
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care, Supported living, Community health care services - Nurses Agency only
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 11 May 2023
- Local council area
- Peterborough
Who runs it
- Provider
- Ness M Care Services Ltd
- Kind of provider
- Company or organisation
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