The Hollies Residential Home
The Hollies Residential Home is a care home in Retford, run by RKL Care Ltd. CQC rated it Requires improvement overall in June 2025 (last checked 6 January 2022). It has 22 beds. It is registered to support people living with dementia and older people.
- Care home without nursing
19-23 London Road, Retford, Nottinghamshire, DN22 6AT
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 22 January 2020).
Last checked by CQC: 6 January 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (19 June 2025)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Requires improvementrated 1 year ago (19 June 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement22 January 2020Read the report (opens in a new tab)
- Requires improvement18 August 2018Read the report (opens in a new tab)
- Good22 February 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people
- Number of beds
- 22
- Nursing care
- No, personal care only
- Registered since
- 26 January 2011
- Local council area
- Nottinghamshire
Who runs it
- Provider
- RKL Care Ltd
- Kind of provider
- Company or organisation