White Bird Care and Nursing Agency
White Bird Care and Nursing Agency is a home care service in Aldershot, run by White Bird Care Agency Limited. CQC rated it Good overall in February 2018 (last checked 21 February 2018). It is registered to support people living with dementia, older people, people with a physical disability and people with mental health needs.
- Home care
Bailie Court, 199a North Lane, Aldershot, Hampshire, GU12 4SY
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 19 September 2017.
Read the CQC report (opens in a new tab)Last checked by CQC: 21 February 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 8 years ago (21 February 2018)Is it effective?
Goodrated 8 years ago (21 February 2018)Is it caring?
Goodrated 8 years ago (21 February 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (21 February 2018)Is it well-led?
Requires improvementrated 8 years ago (21 February 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement19 September 2017Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Mental health needs, Younger adults
- Registered since
- 28 October 2014
- Local council area
- Hampshire
Who runs it
- Provider
- White Bird Care Agency Limited
- Kind of provider
- Company or organisation