Goodrated 6 years ago
Rating from December 2019 (more than 2 years ago)
- London, N1 4PF
Housing 21 - Anvil Court
Housing 21 - Anvil Court is an extra care housing service in Horley, run by Housing 21. CQC rated it Requires improvement overall in January 2025 (last checked 22 January 2025). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Extra care housing
Anvil Court, 2 Blacksmith Road, Horley, RH6 9FD
What CQC says
Overall rating
Requires improvementrated 1 year ago (22 January 2025)
The service is not performing as well as it should.
Down from Good, 17 August 2021.
Last checked by CQC: 22 January 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (22 January 2025)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Requires improvementrated 1 year ago (22 January 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good17 August 2021Read the report (opens in a new tab)
- Requires improvement7 May 2020Read the report (opens in a new tab)
- Good9 September 2017Read the report (opens in a new tab)
About this service
- Type of care
- Extra care housing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Registered since
- 9 February 2015
- Local council area
- Surrey
Who runs it
- Provider
- Housing 21
- Brand
- BRAND Housing & Care 21
- Kind of provider
- Company or organisation
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and 72 more.