No overall rating shown
- Littlehampton, BN16 3BJ
Monaveen (Care Outlook)
Monaveen (Care Outlook) is an extra care housing service in Chichester, run by Care Outlook Ltd. CQC rated it Requires improvement overall in September 2025 (last checked 23 September 2025). It is registered to support people living with dementia, older people, people with a physical disability and younger adults.
- Extra care housing
Peckham Chase, Eastergate, Chichester, PO20 3BD
What CQC says
Overall rating
Requires improvementrated 1 year ago (23 September 2025)
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 8 December 2023).
Last checked by CQC: 23 September 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 1 year ago (23 September 2025)Is it effective?
Goodrated 1 year ago (23 September 2025)Is it caring?
Goodrated 1 year ago (23 September 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (23 September 2025)Is it well-led?
Requires improvementrated 1 year ago (23 September 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement8 December 2023Read the report (opens in a new tab)
- Requires improvement26 January 2023Read the report (opens in a new tab)
- Requires improvement9 August 2022Read the report (opens in a new tab)
About this service
- Type of care
- Extra care housing
- Who it supports
- Dementia, Older people, Physical disability, Younger adults
- Registered since
- 4 June 2024
- Local council area
- West Sussex
Who runs it
- Provider
- Care Outlook Ltd
- Brand
- BRAND Care Outlook
- Kind of provider
- Company or organisation
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Rating from January 2022 (more than 2 years ago)
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Rating from April 2021 (more than 2 years ago)
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and 32 more.