Goodrated 4 years ago
Rating from November 2021 (more than 2 years ago)
- Potters Bar, EN6 1PN
Heron Lea Residential Home
Heron Lea Residential Home is a care home in Norwich, run by Luna Care Services Ltd. CQC rated it Good overall in July 2025 (last checked 31 July 2025). It has 13 beds. It is registered to support people living with dementia, older people and people with a physical disability.
- Care home without nursing
Mill Lane, Witton, Norwich, Norfolk, NR13 5DS
What CQC says
Overall rating
Goodrated 1 year ago (31 July 2025)
The service is performing well and meeting expectations.
Up from Inadequate, 15 February 2023.
Last checked by CQC: 31 July 2025.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 1 year ago (31 July 2025)Is it effective?
Goodrated 1 year ago (31 July 2025)Is it caring?
Goodrated 1 year ago (31 July 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (31 July 2025)Is it well-led?
Goodrated 1 year ago (31 July 2025)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This is what CQC says about how it rates and inspects services. Each rating on this page is shown as CQC published it.
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate15 February 2023Read the report (opens in a new tab)
- Inadequate30 December 2021Read the report (opens in a new tab)
- Good14 July 2017Read the report (opens in a new tab)
- Good18 March 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability
- Number of beds
- 13
- Nursing care
- No, personal care only
- Registered since
- 15 July 2024
- Local council area
- Norfolk
Who runs it
- Provider
- Luna Care Services Ltd
- Kind of provider
- Company or organisation