Goodrated 4 years ago
Rating from July 2022 (more than 2 years ago)
- Newcastle Upon Tyne, NE3 3PF
Elderflower Care Services – East Midlands
Elderflower Care Services – East Midlands is a home care service in Leicester, run by Elderflower Care Services Ltd. CQC rated it Requires improvement overall in September 2022, a rating carried over from before the service’s current registration (last checked 15 September 2022). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
3 North Street, Oadby, Leicester, LE2 5AH
What CQC says
Overall rating
Requires improvementrated 4 years ago (15 September 2022)
The service is not performing as well as it should.
This is an
CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.
Last checked by CQC: 15 September 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (15 September 2022)This is an .
Is it effective?
Requires improvementrated 4 years ago (15 September 2022)This is an .
Is it caring?
Goodrated 4 years ago (15 September 2022)This is an .
Is it responsive to people’s needs?
Goodrated 4 years ago (15 September 2022)This is an .
Is it well-led?
Requires improvementrated 4 years ago (15 September 2022)This is an .
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 10 October 2024
- Local council area
- Leicestershire
Who runs it
- Provider
- Elderflower Care Services Ltd
- Kind of provider
- Company or organisation
Other services from this provider
- No overall rating shown
- Leicester, LE3 1PJ
- Goodrated 8 years ago
Rating from July 2018 (more than 2 years ago)
- Ripon, HG4 1JD