Goodrated 7 years ago
Rating from September 2019 (more than 2 years ago)
- St. Helens, WA9 2AR
Human Support Group Limited - Doncaster
Human Support Group Limited - Doncaster is a home care service in Doncaster, run by The Human Support Group Limited. CQC rated it Good overall in October 2023 (last checked 19 October 2023). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Approach House, Great North Road, Woodlands, Doncaster, DN6 7SU
What CQC says
Overall rating
Goodrated 2 years ago (19 October 2023)
The service is performing well and meeting expectations.
Last checked by CQC: 19 October 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 2 years ago (19 October 2023)Is it effective?
Goodrated 8 years ago (23 November 2017)Is it caring?
Goodrated 8 years ago (23 November 2017)Is it responsive to people’s needs?
Requires improvementrated 2 years ago (19 October 2023)Is it well-led?
Goodrated 2 years ago (19 October 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Drug and alcohol misuse
- Registered since
- 7 April 2015
- Local council area
- Doncaster
Who runs it
- Provider
- The Human Support Group Limited
- Brand
- BRAND City and County Healthcare Group
- Kind of provider
- Company or organisation
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and 13 more.