Caremark (Harrogate)
Caremark (Harrogate) is a home care service in Harrogate, run by Monark Limited. CQC rated it Good overall in February 2023 (last checked 1 February 2023).
- Home care
13 Bower Road, Harrogate, HG1 1BB
What CQC says
Overall rating
The service is performing well and meeting expectations.
Up from Requires improvement, 2 December 2021.
Read the CQC report (opens in a new tab)Last checked by CQC: 1 February 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (1 February 2023)Is it effective?
Goodrated 3 years ago (1 February 2023)Is it caring?
Goodrated 7 years ago (17 July 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (17 July 2019)Is it well-led?
Requires improvementrated 3 years ago (1 February 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement2 December 2021Read the report (opens in a new tab)
- Requires improvement21 October 2020Read the report (opens in a new tab)
- Requires improvement17 July 2019Read the report (opens in a new tab)
- Inadequate4 December 2018Read the report (opens in a new tab)
- Requires improvement6 October 2017Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Everyone
- Registered since
- 7 August 2015
- Local council area
- North Yorkshire
Who runs it
- Provider
- Monark Limited
- Brand
- BRAND Caremark
- Kind of provider
- Company or organisation