Scott Care's Medway Branch
Scott Care's Medway Branch is a home care service in Rochester, run by Scott Care Limited. CQC rated it Requires improvement overall in December 2022 (last checked 14 December 2022). It is registered to support people living with dementia, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
Unit 71, Riverside, 3 Riverside Estate, Sir Thomas Longley Road, Medway City Estate, Rochester, Kent, ME2 4DP
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 24 October 2020).
Read the CQC report (opens in a new tab)Last checked by CQC: 14 December 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (14 December 2022)Is it effective?
Goodrated 3 years ago (14 December 2022)Is it caring?
Goodrated 3 years ago (14 December 2022)Is it responsive to people’s needs?
Goodrated 3 years ago (14 December 2022)Is it well-led?
Requires improvementrated 3 years ago (14 December 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement24 October 2020Read the report (opens in a new tab)
- Requires improvement18 April 2020Read the report (opens in a new tab)
- Good16 August 2019Read the report (opens in a new tab)
- Good26 January 2017Read the report (opens in a new tab)
- Requires improvement5 October 2015Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Everyone
- Registered since
- 9 April 2011
- Local council area
- Medway
Who runs it
- Provider
- Scott Care Limited
- Kind of provider
- Company or organisation