Home Instead Senior Care
Home Instead Senior Care is a home care service in New Malden, run by Jefferies Care Services Limited. CQC rated it Outstanding overall in December 2020 (last checked 16 December 2020). It is registered to support people living with dementia, older people, people with a physical disability and people with a learning disability or autism.
- Home care
Unit 6, Apsley House, Apsley Road, New Malden, Surrey, KT3 3NJ
What CQC says
Overall rating
The service is performing exceptionally well.
The same as the rating before it (Outstanding, 5 January 2018).
Read the CQC report (opens in a new tab)Last checked by CQC: 16 December 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (16 December 2020)Is it effective?
Outstandingrated 8 years ago (5 January 2018)Is it caring?
Goodrated 8 years ago (5 January 2018)Is it responsive to people’s needs?
Outstandingrated 8 years ago (5 January 2018)Is it well-led?
Outstandingrated 5 years ago (16 December 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Outstanding overall. It rated “Safe” as Good. It rated “Caring” as Good.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Outstanding5 January 2018Read the report (opens in a new tab)
- Outstanding2 February 2016Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 17 November 2015
- Local council area
- Kingston upon Thames
Who runs it
- Provider
- Jefferies Care Services Limited
- Brand
- BRAND Home Instead
- Kind of provider
- Company or organisation