Norton House Trading as Poole Beresford Ltd
Norton House Trading as Poole Beresford Ltd is a care home in Elland, run by Poole Beresford Limited. CQC rated it Good overall in September 2020 (last checked 2 September 2020). It has 27 beds. It is registered to support older people and younger adults.
- Care home without nursing
Norton House, Norton Street, Elland, West Yorkshire, HX5 0LU
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 2 September 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 6 years ago (2 September 2020)Is it effective?
Goodrated 6 years ago (2 September 2020)Is it caring?
Goodrated 7 years ago (19 June 2019)Is it responsive to people’s needs?
Requires improvementrated 7 years ago (19 June 2019)Is it well-led?
Goodrated 6 years ago (2 September 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from September 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Older people, Younger adults
- Number of beds
- 27
- Nursing care
- No, personal care only
- Registered since
- 14 April 2011
- Local council area
- Calderdale
Who runs it
- Provider
- Poole Beresford Limited
- Kind of provider
- Company or organisation