CityTrust Healthcare Alfreton
CityTrust Healthcare Alfreton is a home care service in Alfreton, run by Citytrust Investments Group Limited. CQC rated it Requires improvement overall in February 2021 (last checked 2 February 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
40 High Street, South Normanton, Alfreton, DE55 2BP
What CQC says
Overall rating
The service is not performing as well as it should.
Read the CQC report (opens in a new tab)Last checked by CQC: 2 February 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (2 February 2021)Is it effective?
Goodrated 5 years ago (2 February 2021)Is it caring?
Goodrated 5 years ago (2 February 2021)Is it responsive to people’s needs?
Requires improvementrated 5 years ago (2 February 2021)Is it well-led?
Requires improvementrated 5 years ago (2 February 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Eating disorder
- Registered since
- 15 February 2016
- Local council area
- Derbyshire
Who runs it
- Provider
- Citytrust Investments Group Limited
- Kind of provider
- Company or organisation