Hailsham House
Hailsham House is a care home with nursing in Hailsham, run by Anavo Care (Hailsham) Limited. CQC rated it Requires improvement overall in February 2023, a rating carried over from before the service’s current registration (last checked 15 February 2023). It has 119 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home with nursing
New Road, Hellingly, Hailsham, East Sussex, BN27 4EW
What CQC says
Overall rating
The service is not performing as well as it should.
CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.
Last checked by CQC: 15 February 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (15 February 2023)This is an .
Is it effective?
Requires improvementrated 7 years ago (29 August 2019)This is an .
Is it caring?
Goodrated 7 years ago (29 August 2019)This is an .
Is it responsive to people’s needs?
Requires improvementrated 7 years ago (29 August 2019)This is an .
Is it well-led?
Requires improvementrated 3 years ago (15 February 2023)This is an .
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Number of beds
- 119
- Nursing care
- Yes, nurses are on hand
- Registered since
- 21 November 2025
- Local council area
- East Sussex
Who runs it
- Provider
- Anavo Care (Hailsham) Limited
- Kind of provider
- Company or organisation