Goodrated 7 years ago
Rating from April 2019 (more than 2 years ago)
- Stevenage, SG1 2FQ
St Michaels House
St Michaels House is a care home in Welwyn Garden City, run by Hertfordshire County Council. CQC rated it Good overall in August 2021 (last checked 18 August 2021). It has 12 beds. It is registered to support older people, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Care home without nursing
71 Holwell Road, Welwyn Garden City, Hertfordshire, AL7 3SF
What CQC says
Overall rating
Goodrated 5 years ago (18 August 2021)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 13 March 2020).
Read the CQC report (opens in a new tab)Last checked by CQC: 18 August 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (18 August 2021)Is it effective?
Goodrated 6 years ago (13 March 2020)Is it caring?
Goodrated 6 years ago (13 March 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (13 March 2020)Is it well-led?
Requires improvementrated 5 years ago (18 August 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good13 March 2020Read the report (opens in a new tab)
- Good1 August 2017Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Older people, Physical disability, Sensory impairment, Learning disability or autism, Younger adults
- Number of beds
- 12
- Nursing care
- No, personal care only
- Registered since
- 16 April 2016
- Local council area
- Hertfordshire
Who runs it
- Provider
- Hertfordshire County Council
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 6 years ago
Rating from November 2019 (more than 2 years ago)
- Hoddesdon, EN11 0LQ
- 3 beds
- Goodrated 7 years ago
Rating from January 2019 (more than 2 years ago)
- Stevenage, SG1 2QA
- 7 beds
- Goodrated 7 years ago
Rating from July 2019 (more than 2 years ago)
- Hertford, SG13 7TG
- Goodrated 6 years ago
Rating from January 2020 (more than 2 years ago)
- Abbots Langley, WD5 0HR
- 8 beds