PIPS Office
PIPS Office is a supported living service in Middlesbrough, run by Positive Individual Proactive Support Limited. CQC rated it Requires improvement overall in May 2023 (last checked 12 May 2023). It is registered to support people with a learning disability or autism, people with mental health needs and younger adults.
- Supported living
Endeavour House, 12 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough, TS9 5JZ
What CQC says
Overall rating
The service is not performing as well as it should.
Last checked by CQC: 12 May 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (12 May 2023)Is it effective?
Goodrated 6 years ago (28 March 2020)Is it caring?
Goodrated 6 years ago (28 March 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (28 March 2020)Is it well-led?
Requires improvementrated 3 years ago (12 May 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from May 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Supported living
- Who it supports
- Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 27 May 2016
- Local council area
- North Yorkshire
Who runs it
- Provider
- Positive Individual Proactive Support Limited
- Kind of provider
- Company or organisation