Goodrated 3 years ago
Rating from March 2023 (more than 2 years ago)
- Northampton, NN5 7QS
Norton Nurses Second Office
Norton Nurses Second Office is a home care service in Reading, run by Norton Nurses Limited. CQC rated it Good overall in April 2019, a rating carried over from before the service’s current registration (last checked 9 April 2019). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
23c Horseshoe Park, Reading, RG8 7JW
What CQC says
Overall rating
Goodrated 7 years ago (9 April 2019)
The service is performing well and meeting expectations.
This is an
CQC has carried this rating over from before the service’s current registration, for example when a new provider took it over. The service may not have been inspected under its current registration yet.
Last checked by CQC: 9 April 2019.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 7 years ago (9 April 2019)This is an .
Is it effective?
Goodrated 7 years ago (9 April 2019)This is an .
Is it caring?
Goodrated 7 years ago (9 April 2019)This is an .
Is it responsive to people’s needs?
Goodrated 7 years ago (9 April 2019)This is an .
Is it well-led?
Requires improvementrated 7 years ago (9 April 2019)This is an .
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from April 2019. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Younger adults
- Registered since
- 18 May 2026
- Local council area
- West Berkshire
Who runs it
- Provider
- Norton Nurses Limited
- Kind of provider
- Company or organisation