Goodrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Norwich, NR5 0SN
NCC Swift Response
NCC Swift Response is a home care service in Norwich, run by Norfolk County Council. CQC rated it Good overall in February 2020 (last checked 4 February 2020). It is registered to support people living with dementia, older people, people with a physical disability and younger adults.
- Home care
County Hall, Martineau Lane, Norwich, Norfolk, NR1 2SQ
What CQC says
Overall rating
Goodrated 6 years ago (4 February 2020)
The service is performing well and meeting expectations.
Up from Requires improvement, 25 January 2019.
Read the CQC report (opens in a new tab)Last checked by CQC: 4 February 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 6 years ago (4 February 2020)Is it effective?
Goodrated 6 years ago (4 February 2020)Is it caring?
Goodrated 6 years ago (4 February 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (4 February 2020)Is it well-led?
Requires improvementrated 6 years ago (4 February 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement25 January 2019Read the report (opens in a new tab)
- Requires improvement1 November 2017Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Younger adults
- Registered since
- 9 September 2016
- Local council area
- Norfolk
Who runs it
- Provider
- Norfolk County Council
- Brand
- BRAND Norfolk County Council
- Kind of provider
- Company or organisation
Other services from this provider
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- Goodrated 3 years ago
Rating from December 2022 (more than 2 years ago)
- Norwich, NR11 6LZ
- Goodrated 3 years ago
Rating from January 2023 (more than 2 years ago)
- Norwich, NR2 3TU
- Goodrated 7 years ago
Rating from July 2019 (more than 2 years ago)
- Dereham, NR19 1EE
- Goodrated 7 years ago
Rating from July 2019 (more than 2 years ago)
- Kings Lynn, PE30 1EB
and 1 more.