Goodrated 8 years ago
Rating from May 2018 (more than 2 years ago)
- Kettering, NN14 2SS
- 5 beds
Little Smugglers
Little Smugglers is a care home in Crawley Down, run by Consensus Support Services Limited. CQC rated it Requires improvement overall in April 2023 (last checked 1 April 2023). It has 9 beds. It is registered to support people with a learning disability or autism and younger adults.
- Care home without nursing
Snow Hill, Crawley Down, West Sussex, RH10 3EF
What CQC says
Overall rating
Requires improvementrated 3 years ago (1 April 2023)
The service is not performing as well as it should.
Last checked by CQC: 1 April 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (1 April 2023)Is it effective?
Goodrated 6 years ago (11 December 2019)Is it caring?
Goodrated 6 years ago (11 December 2019)Is it responsive to people’s needs?
Requires improvementrated 3 years ago (1 April 2023)Is it well-led?
Requires improvementrated 3 years ago (1 April 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from April 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Learning disability or autism, Younger adults
- Number of beds
- 9
- Nursing care
- No, personal care only
- Registered since
- 10 August 2011
- Local council area
- West Sussex
Who runs it
- Provider
- Consensus Support Services Limited
- Kind of provider
- Company or organisation
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Rating from July 2022 (more than 2 years ago)
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Rating from October 2022 (more than 2 years ago)
- Isleworth, TW7 4JF
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- Goodrated 8 years ago
Rating from March 2018 (more than 2 years ago)
- Kettering, NN15 6UB
- 5 beds
and 48 more.