Goodrated 9 months ago
- Bristol, BS5 8JH
- 7 beds
Downshire House
Downshire House is a care home in Reading, run by Aston Care Limited. CQC rated it Requires improvement overall in August 2023 (last checked 12 August 2023). It has 8 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
9, Downshire Square, Reading, RG1 6NJ
What CQC says
Overall rating
Requires improvementrated 3 years ago (12 August 2023)
The service is not performing as well as it should.
Up from Inadequate, 6 May 2023.
Read the CQC report (opens in a new tab)Last checked by CQC: 12 August 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (12 August 2023)Is it effective?
Goodrated 3 years ago (12 August 2023)Is it caring?
Requires improvementrated 3 years ago (9 December 2022)Is it responsive to people’s needs?
Requires improvementrated 3 years ago (9 December 2022)Is it well-led?
Goodrated 3 years ago (12 August 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Caring: Requires improvement
CQC checks whether staff treat people with kindness, dignity and respect. It looks at privacy, whether people are treated as individuals, and whether they can make choices and stay as independent as possible.
Questions you could ask
- How do staff get to know each person’s life story, likes and wishes?
- How do you protect people’s privacy and dignity?
- How do you help people stay as independent as they want to be?
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate6 May 2023Read the report (opens in a new tab)
- Inadequate9 December 2022Read the report (opens in a new tab)
- Good15 February 2018Read the report (opens in a new tab)
- Good16 January 2016Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 8
- Nursing care
- No, personal care only
- Registered since
- 16 August 2011
- Local council area
- Reading
Who runs it
- Provider
- Aston Care Limited
- Kind of provider
- Company or organisation
Other services from this provider
- Requires improvementrated 4 months ago
- Swindon, SN2 2JE
- 8 beds
- Goodrated 1 year ago
- Melksham, SN12 6DX
- 5 beds