Carlton House Rest Home Limited
Carlton House Rest Home Limited is a care home in New Milton. CQC rated it Good overall in December 2022 (last checked 3 December 2022). It has 40 beds. It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Care home without nursing
15 Barton Court Road, New Milton, Hampshire, BH25 6NN
What CQC says
Overall rating
The service is performing well and meeting expectations.
The same as the rating before it (Good, 8 July 2021).
Read the CQC report (opens in a new tab)Last checked by CQC: 3 December 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (3 December 2022)Is it effective?
Goodrated 5 years ago (8 July 2021)Is it caring?
Goodrated 6 years ago (29 January 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (29 January 2020)Is it well-led?
Goodrated 3 years ago (3 December 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good8 July 2021Read the report (opens in a new tab)
- Requires improvement29 January 2020Read the report (opens in a new tab)
- Good12 April 2018Read the report (opens in a new tab)
- Good18 May 2017Read the report (opens in a new tab)
- Good26 March 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Number of beds
- 40
- Nursing care
- No, personal care only
- Registered since
- 16 September 2011
- Local council area
- Hampshire
Who runs it
- Provider
- Carlton House Rest Home Limited
- Kind of provider
- Company or organisation