Requires improvementrated 5 years ago
Rating from September 2021 (more than 2 years ago)
- Manchester, M44 5DW
Comfort Call - Cheltenham
Comfort Call - Cheltenham is a home care service in Gloucester, run by Comfort Call Limited. CQC rated it Good overall in March 2018 (last checked 7 March 2018). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Office No. G11, GF North Warehouse, Gloucester Docks, Gloucester, GL1 2EP
What CQC says
Overall rating
Goodrated 8 years ago (7 March 2018)
The service is performing well and meeting expectations.
Last checked by CQC: 7 March 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 8 years ago (7 March 2018)Is it effective?
Goodrated 8 years ago (7 March 2018)Is it caring?
Goodrated 8 years ago (7 March 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (7 March 2018)Is it well-led?
Requires improvementrated 8 years ago (7 March 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from March 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Registered since
- 12 December 2016
- Local council area
- Gloucestershire
Who runs it
- Provider
- Comfort Call Limited
- Brand
- BRAND City and County Healthcare Group
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 5 years ago
Rating from July 2021 (more than 2 years ago)
- Newcastle Upon Tyne, NE3 3JX
- Goodrated 4 years ago
Rating from December 2021 (more than 2 years ago)
- Liverpool, L7 9NJ
- Requires improvementrated 5 years ago
Rating from June 2021 (more than 2 years ago)
- Liverpool, L25 7FB
- Goodrated 3 years ago
Rating from November 2022 (more than 2 years ago)
- Manchester, M30 9AR
- No overall rating shown
- Grimsby, DN32 0LW
and 20 more.