Topaz Care and Support Company Limited
Topaz Care and Support Company Limited is a home care service in Rainham. CQC rated it Good overall in October 2023 (last checked 3 October 2023). It is registered to support older people, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
C E M E Innovation Centre, Marsh Way, Rainham, Essex, RM13 8EU
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 3 October 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (3 October 2023)Is it effective?
Goodrated 3 years ago (3 October 2023)Is it caring?
Goodrated 3 years ago (3 October 2023)Is it responsive to people’s needs?
Requires improvementrated 3 years ago (3 October 2023)Is it well-led?
Goodrated 3 years ago (3 October 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 12 December 2016
- Local council area
- Havering
Who runs it
- Provider
- Topaz Care and Support Company Limited
- Kind of provider
- Company or organisation