Heart to Heart Home Care Agency
Heart to Heart Home Care Agency is a home care service in Norwich, run by Heart to Heart Home Care Agency Ltd. CQC rated it Good overall in February 2019 (last checked 26 February 2019). It is registered to support people living with dementia and older people.
- Home care
The Bungalow, Whitwell Street, Reepham, Norwich, Norfolk, NR10 4RA
What CQC says
Overall rating
The service is performing well and meeting expectations.
Read the CQC report (opens in a new tab)Last checked by CQC: 26 February 2019.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 7 years ago (26 February 2019)Is it effective?
Goodrated 7 years ago (26 February 2019)Is it caring?
Goodrated 7 years ago (26 February 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (26 February 2019)Is it well-led?
Goodrated 7 years ago (26 February 2019)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2019. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people
- Registered since
- 3 February 2017
- Local council area
- Norfolk
Who runs it
- Provider
- Heart to Heart Home Care Agency Ltd
- Kind of provider
- Company or organisation