Universal Care Agency Ltd
Universal Care Agency Ltd is a home care service in Portsmouth. CQC rated it Requires improvement overall in September 2026 (last checked 15 September 2026). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
18 Arran Close, Portsmouth, Hampshire, PO6 3UD
What CQC says
Overall rating
The service is not performing as well as it should.
Last checked by CQC: 15 September 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated less than a month ago (15 September 2026)Is it effective?
Goodrated 1 year ago (11 June 2025)Is it caring?
Goodrated 1 year ago (11 June 2025)Is it responsive to people’s needs?
Goodrated 1 year ago (11 June 2025)Is it well-led?
Requires improvementrated less than a month ago (15 September 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism
- Registered since
- 27 October 2011
- Local council area
- Portsmouth
Who runs it
- Provider
- Universal Care Agency Ltd
- Kind of provider
- Company or organisation