Goodrated 5 years ago
Rating from January 2021 (more than 2 years ago)
- Penryn, TR10 8AA
Alexandras Community Care St Austell
Alexandras Community Care St Austell is a home care service in St. Austell, run by Westcountry Home Care Limited. CQC rated it Good overall in July 2018 (last checked 27 July 2018).
- Home care
Unit 3A, 3 Manfield Way, St. Austell, PL25 3HQ
What CQC says
Overall rating
Goodrated 8 years ago (27 July 2018)
The service is performing well and meeting expectations.
Last checked by CQC: 27 July 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 8 years ago (27 July 2018)Is it effective?
Requires improvementrated 8 years ago (27 July 2018)Is it caring?
Goodrated 8 years ago (27 July 2018)Is it responsive to people’s needs?
Goodrated 8 years ago (27 July 2018)Is it well-led?
Goodrated 8 years ago (27 July 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Effective” as Requires improvement.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Everyone
- Registered since
- 3 May 2017
- Local council area
- Cornwall
Who runs it
- Provider
- Westcountry Home Care Limited
- Kind of provider
- Company or organisation
Other services from this provider
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Rating from January 2023 (more than 2 years ago)
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- Goodrated 9 months ago
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