Goodrated 6 years ago
Rating from April 2020 (more than 2 years ago)
- Boston, PE21 8EY
- 48 beds
Charters Court Nursing and Residential Home
Charters Court Nursing and Residential Home is a care home with nursing in East Grinstead, run by HC-One No.3 Limited. CQC rated it Good overall in June 2021 (last checked 11 June 2021). It has 60 beds. It is registered to support people living with dementia and older people.
- Care home with nursing
Charters Towers, Felcourt Road, East Grinstead, RH19 2GW
What CQC says
Overall rating
Goodrated 5 years ago (11 June 2021)
The service is performing well and meeting expectations.
Up from Requires improvement, 26 July 2019.
Read the CQC report (opens in a new tab)Last checked by CQC: 11 June 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (11 June 2021)Is it effective?
Goodrated 5 years ago (11 June 2021)Is it caring?
Goodrated 7 years ago (26 July 2019)Is it responsive to people’s needs?
Requires improvementrated 7 years ago (26 July 2019)Is it well-led?
Goodrated 5 years ago (11 June 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from June 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement26 July 2019Read the report (opens in a new tab)
- Requires improvement16 October 2018Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Dementia, Older people
- Number of beds
- 60
- Nursing care
- Yes, nurses are on hand
- Registered since
- 25 August 2017
- Local council area
- Surrey
Who runs it
- Provider
- HC-One No.3 Limited
- Brand
- BRAND Welltower
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 6 years ago
Rating from March 2020 (more than 2 years ago)
- Boston, PE21 8EY
- 47 beds