Bertie & Bells Ltd
Bertie & Bells Ltd is a home care service in Horsham. CQC rated it Good overall in November 2018 (last checked 21 November 2018). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Unit 3a, City Business Centre, Brighton Road, Horsham, RH13 5BB
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 21 November 2018.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 7 years ago (21 November 2018)Is it effective?
Requires improvementrated 7 years ago (21 November 2018)Is it caring?
Goodrated 7 years ago (21 November 2018)Is it responsive to people’s needs?
Goodrated 7 years ago (21 November 2018)Is it well-led?
Goodrated 7 years ago (21 November 2018)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from November 2018. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Effective” as Requires improvement.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 6 October 2017
- Local council area
- West Sussex
Who runs it
- Provider
- Bertie & Bells Ltd
- Kind of provider
- Company or organisation