Goodrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Cramlington, NE23 7RZ
Helping Hands - West Northumberland
Helping Hands - West Northumberland is a home care service in Hexham, run by HH Community Care Limited. CQC rated it Good overall in February 2023 (last checked 24 February 2023). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
St Matthews House, Haugh Lane Industrial Estate, Hexham, Northumberland, NE46 3PU
What CQC says
Overall rating
Goodrated 3 years ago (24 February 2023)
The service is performing well and meeting expectations.
Up from Requires improvement, 26 April 2019.
Read the CQC report (opens in a new tab)Last checked by CQC: 24 February 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (24 February 2023)Is it effective?
Goodrated 7 years ago (26 April 2019)Is it caring?
Goodrated 7 years ago (26 April 2019)Is it responsive to people’s needs?
Goodrated 3 years ago (24 February 2023)Is it well-led?
Goodrated 3 years ago (24 February 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement26 April 2019Read the report (opens in a new tab)
- Requires improvement28 February 2018Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Drug and alcohol misuse, Eating disorder
- Registered since
- 13 November 2017
- Local council area
- Northumberland
Who runs it
- Provider
- HH Community Care Limited
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 3 years ago
Rating from May 2023 (more than 2 years ago)
- Catterick Garrison, DL9 4QN
- Goodrated 1 year ago
- Gateshead, NE11 0HW
- Goodrated 2 months ago
- Cramlington, NE23 7BF