New Horizons 24/7 Pvt Limited
New Horizons 24/7 Pvt Limited is a home care service in Stockton On Tees, run by New Horizons 24/7 Pvt Ltd. It is registered with CQC but is not currently providing care. CQC rated it Requires improvement overall in August 2023 (last checked 3 August 2023). It is registered to support older people, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
Stockton Business Centre, 70-74 Brunswick Street, Stockton On Tees, Cleveland, TS18 1DW
This service is registered with CQC but is not looking after anyone at the moment. Check with the provider before you rely on it.
What CQC says
Overall rating
The service is not performing as well as it should.
Last checked by CQC: 3 August 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (3 August 2023)Is it effective?
Goodrated 7 years ago (11 December 2018)Is it caring?
Goodrated 7 years ago (11 December 2018)Is it responsive to people’s needs?
Goodrated 7 years ago (11 December 2018)Is it well-led?
Requires improvementrated 3 years ago (3 August 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from August 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 28 November 2017
- Local council area
- Stockton-on-Tees
Who runs it
- Provider
- New Horizons 24/7 Pvt Ltd
- Kind of provider
- Company or organisation