Tender Loving Care South West
Tender Loving Care South West is a home care service in St Columb, run by Tender Loving Care South West Ltd. CQC rated it Requires improvement overall in January 2026 (last checked 7 January 2026). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Unit 5F, Ground Floor, St Columb Industrial Estate, St Columb, Cornwall, TR9 6SF
What CQC says
Overall rating
The service is not performing as well as it should.
Down from Good, 22 December 2018.
Last checked by CQC: 7 January 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 9 months ago (7 January 2026)Is it effective?
No rating for this question.
Is it caring?
No rating for this question.
Is it responsive to people’s needs?
Goodrated 9 months ago (7 January 2026)Is it well-led?
Requires improvementrated 9 months ago (7 January 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good22 December 2018Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment
- Registered since
- 15 November 2017
- Local council area
- Cornwall
Who runs it
- Provider
- Tender Loving Care South West Ltd
- Kind of provider
- Company or organisation