Community Careline
Community Careline is a home care service in Gillingham, run by Community Careline Services Medway Limited. CQC rated it Requires improvement overall in July 2021 (last checked 28 July 2021). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
First Floor Offices, 70-74 High Street, Rainham, Gillingham, ME8 7JH
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 11 September 2019).
Read the CQC report (opens in a new tab)Last checked by CQC: 28 July 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 5 years ago (28 July 2021)Is it effective?
Requires improvementrated 5 years ago (28 July 2021)Is it caring?
Goodrated 7 years ago (11 September 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (11 September 2019)Is it well-led?
Inadequaterated 5 years ago (28 July 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Requires improvement overall. It rated “Well-led” as Inadequate.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Well-led: Inadequate
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement11 September 2019Read the report (opens in a new tab)
- Requires improvement8 August 2018Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults, Children and young people
- Registered since
- 20 December 2017
- Local council area
- Medway
Who runs it
- Provider
- Community Careline Services Medway Limited
- Kind of provider
- Company or organisation