Goodrated 7 years ago
Rating from August 2019 (more than 2 years ago)
- Exmouth, EX8 4PY
- 6 beds
United Response – North East Supported Living Services
United Response – North East Supported Living Services is registered for home care and supported living in Newcastle Upon Tyne, run by United Response. CQC rated it Good overall in January 2023 (last checked 5 January 2023). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
- Supported living
Kiln 23 & 24, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 1AB
What CQC says
Overall rating
Goodrated 3 years ago (5 January 2023)
The service is performing well and meeting expectations.
Last checked by CQC: 5 January 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (5 January 2023)Is it effective?
Goodrated 3 years ago (5 January 2023)Is it caring?
Goodrated 7 years ago (15 January 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (15 January 2019)Is it well-led?
Requires improvementrated 3 years ago (5 January 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from January 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Drug and alcohol misuse, Eating disorder, Everyone
- Registered since
- 14 August 2012
- Local council area
- Newcastle upon Tyne
Who runs it
- Provider
- United Response
- Brand
- BRAND United Response
- Kind of provider
- Company or organisation
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and 32 more.