Sanctuary Life Care Limited
Sanctuary Life Care Limited is registered for home care and supported living in Coventry. It is registered with CQC but is not currently providing care. CQC rated it Requires improvement overall in June 2024 (last checked 10 June 2024). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
- Supported living
41 Whitworth Avenue, Stoke Aldermoor, Coventry, CV3 1EQ
This service is registered with CQC but is not looking after anyone at the moment. Check with the provider before you rely on it.
What CQC says
Overall rating
The service is not performing as well as it should.
Up from Inadequate, 4 November 2022.
Last checked by CQC: 10 June 2024.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 2 years ago (10 June 2024)Is it effective?
No rating for this question.
Is it caring?
Requires improvementrated 2 years ago (10 June 2024)Is it responsive to people’s needs?
No rating for this question.
Is it well-led?
Inadequaterated 2 years ago (10 June 2024)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from June 2024. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Requires improvement overall. It rated “Well-led” as Inadequate.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Caring: Requires improvement
CQC checks whether staff treat people with kindness, dignity and respect. It looks at privacy, whether people are treated as individuals, and whether they can make choices and stay as independent as possible.
Questions you could ask
- How do staff get to know each person’s life story, likes and wishes?
- How do you protect people’s privacy and dignity?
- How do you help people stay as independent as they want to be?
Well-led: Inadequate
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Inadequate4 November 2022Read the report (opens in a new tab)
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 30 August 2018
- Local council area
- Coventry
Who runs it
- Provider
- Sanctuary Life Care Limited
- Kind of provider
- Company or organisation