Milestones Support Services
Milestones Support Services is registered for home care and supported living in Coventry, run by Milestones Private Limited. CQC rated it Requires improvement overall in June 2023 (last checked 3 June 2023). It is registered to support older people, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
- Supported living
101 Lockhurst Lane, Coventry, West Midlands, CV6 5SF
What CQC says
Overall rating
The service is not performing as well as it should.
The same as the rating before it (Requires improvement, 13 February 2020).
Read the CQC report (opens in a new tab)Last checked by CQC: 3 June 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 3 years ago (3 June 2023)Is it effective?
Goodrated 6 years ago (13 February 2020)Is it caring?
Goodrated 6 years ago (13 February 2020)Is it responsive to people’s needs?
Goodrated 6 years ago (13 February 2020)Is it well-led?
Requires improvementrated 3 years ago (3 June 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from June 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement13 February 2020Read the report (opens in a new tab)
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 13 April 2018
- Local council area
- Coventry
Who runs it
- Provider
- Milestones Private Limited
- Kind of provider
- Company or organisation