Requires improvementrated 3 years ago
Rating from November 2022 (more than 2 years ago)
- Cambridge, CB5 8LA
Head Office
Head Office is registered for home care and supported living in Romford, run by Mercylink Care Services Ltd. CQC rated it Good overall in July 2023 (last checked 6 July 2023). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
- Supported living
Mercylink House, 1048 High Road, Chadwell Heath, Romford, RM6 4BB
What CQC says
Overall rating
Goodrated 3 years ago (6 July 2023)
The service is performing well and meeting expectations.
Up from Requires improvement, 19 September 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 6 July 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (6 July 2023)Is it effective?
Goodrated 3 years ago (6 July 2023)Is it caring?
Goodrated 3 years ago (6 July 2023)Is it responsive to people’s needs?
Goodrated 3 years ago (6 July 2023)Is it well-led?
Goodrated 3 years ago (6 July 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement19 September 2020Read the report (opens in a new tab)
- Good23 July 2019Read the report (opens in a new tab)
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults, Children and young people
- Registered since
- 6 July 2018
- Local council area
- Redbridge
Who runs it
- Provider
- Mercylink Care Services Ltd
- Kind of provider
- Company or organisation
Other services from this provider
- No overall rating shown
- Diss, IP22 4GT