Goodrated 6 months ago
- Cranleigh, GU6 8TR
Your Quality Care Services Limited (East Grinstead)
Your Quality Care Services Limited (East Grinstead) is a home care service in East Grinstead, run by Your Quality Care Services Limited. CQC rated it Requires improvement overall in August 2026 (last checked 4 August 2026). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Charters Towers, 5 Charters Village Drive, East Grinstead, RH19 2HQ
What CQC says
Overall rating
Requires improvementrated 2 months ago (4 August 2026)
The service is not performing as well as it should.
Last checked by CQC: 4 August 2026.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 2 months ago (4 August 2026)Is it effective?
Requires improvementrated 2 months ago (4 August 2026)Is it caring?
Goodrated 2 months ago (4 August 2026)Is it responsive to people’s needs?
Goodrated 2 months ago (4 August 2026)Is it well-led?
Requires improvementrated 2 months ago (4 August 2026)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Registered since
- 15 February 2019
- Local council area
- Surrey
Who runs it
- Provider
- Your Quality Care Services Limited
- Kind of provider
- Company or organisation
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