Goodrated 4 years ago
Rating from March 2022 (more than 2 years ago)
- Cheltenham, GL50 1HR
Retain Healthcare Ltd, Chippenham
Retain Healthcare Ltd, Chippenham is a home care service in Chippenham, run by Retain Healthcare Ltd. CQC rated it Good overall in December 2021 (last checked 30 December 2021). It is registered to support people living with dementia, people with a physical disability, people with a sensory impairment and people with a learning disability or autism.
- Home care
Unit 7, Industry Park, Cricketts Lane, Chippenham, SN15 3EQ
What CQC says
Overall rating
Goodrated 4 years ago (30 December 2021)
The service is performing well and meeting expectations.
The same as the rating before it (Good, 27 September 2019).
Read the CQC report (opens in a new tab)Last checked by CQC: 30 December 2021.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Requires improvementrated 4 years ago (30 December 2021)Is it effective?
Goodrated 7 years ago (27 September 2019)Is it caring?
Goodrated 7 years ago (27 September 2019)Is it responsive to people’s needs?
Goodrated 7 years ago (27 September 2019)Is it well-led?
Goodrated 4 years ago (30 December 2021)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from December 2021. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Safe” as Requires improvement.
What CQC looks at
Safe: Requires improvement
CQC checks whether people are protected from abuse and avoidable harm. It looks at safeguarding, how risks are managed, staffing levels and training, medicines, and keeping the place clean to stop infections.
Questions you could ask
- How are medicines looked after and given on time?
- How do you decide how many staff are on duty, day and night?
- When something goes wrong, what do you do, and how do you tell families?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Good27 September 2019Read the report (opens in a new tab)
- Good25 January 2017Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Drug and alcohol misuse, Eating disorder, Everyone
- Registered since
- 29 May 2019
- Local council area
- Wiltshire
Who runs it
- Provider
- Retain Healthcare Ltd
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 4 years ago
Rating from June 2022 (more than 2 years ago)
- Salisbury, SP1 2LP