Moor House Residential Care Home
Moor House Residential Care Home is a care home in Staines-upon-thames, run by Moorhouse Care Services Ltd. CQC rated it Good overall in July 2023 (last checked 26 July 2023). It has 25 beds. It is registered to support people living with dementia, older people and younger adults.
- Care home without nursing
Vicarage Road, Staines-upon-thames, TW18 4YG
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 26 July 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (26 July 2023)Is it effective?
Goodrated 4 years ago (28 June 2022)Is it caring?
Goodrated 4 years ago (28 June 2022)Is it responsive to people’s needs?
Goodrated 4 years ago (28 June 2022)Is it well-led?
Requires improvementrated 3 years ago (26 July 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from July 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Care home without nursing
- Who it supports
- Dementia, Older people, Younger adults
- Number of beds
- 25
- Nursing care
- No, personal care only
- Registered since
- 1 November 2019
- Local council area
- Surrey
Who runs it
- Provider
- Moorhouse Care Services Ltd
- Kind of provider
- Company or organisation