Goodrated 8 years ago
Rating from June 2018 (more than 2 years ago)
- Kirby-le-Soken, CO13 0DU
- 5 beds
Hope House
Hope House is a care home with nursing in Hartlepool, run by Cygnet (OE) Limited. CQC rated it Good overall in October 2022 (last checked 15 October 2022). It has 11 beds. It is registered to support older people, people with a learning disability or autism, people with mental health needs and younger adults.
- Care home with nursing
59 Hutton Avenue, Hartlepool, Cleveland, TS26 9PW
What CQC says
Overall rating
Goodrated 3 years ago (15 October 2022)
The service is performing well and meeting expectations.
Up from Requires improvement, 17 December 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 15 October 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (15 October 2022)Is it effective?
Goodrated 8 years ago (29 December 2017)Is it caring?
Goodrated 8 years ago (29 December 2017)Is it responsive to people’s needs?
Requires improvementrated 7 years ago (20 July 2019)Is it well-led?
Goodrated 3 years ago (15 October 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Responsive” as Requires improvement.
What CQC looks at
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement17 December 2020Read the report (opens in a new tab)
- Good20 July 2019Read the report (opens in a new tab)
- Good29 December 2017Read the report (opens in a new tab)
- Requires improvement11 November 2017Read the report (opens in a new tab)
- Good17 June 2015Read the report (opens in a new tab)
About this service
- Type of care
- Care home with nursing
- Who it supports
- Older people, Learning disability or autism, Mental health needs, Younger adults
- Number of beds
- 11
- Nursing care
- Yes, nurses are on hand
- Registered since
- 3 September 2013
- Local council area
- Hartlepool
Who runs it
- Provider
- Cygnet (OE) Limited
- Brand
- BRAND Cygnet Health Care
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 3 years ago
Rating from February 2023 (more than 2 years ago)
- Darlington, DL3 9LN
- 22 beds
- Goodrated 4 years ago
Rating from September 2022 (more than 2 years ago)
- Darlington, DL3 9LN
- Requires improvementrated 1 year ago
- Hexham, NE46 4JR
- 15 beds
- Goodrated 5 years ago
Rating from March 2021 (more than 2 years ago)
- Leigh-on-Sea, SS9 1LB
- 6 beds
- No overall rating shown
- Darlington, DL1 5JR
- 3 beds
and 5 more.