Goodrated 7 years ago
Rating from September 2019 (more than 2 years ago)
- St. Helens, WA9 2AR
Human Support Group Limited - South Tyneside
Human Support Group Limited - South Tyneside is a home care service in South Shields, run by The Human Support Group Limited. CQC rated it Good overall in February 2022 (last checked 2 February 2022). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Unit 2.16, One Trinity Green, Eldon Street, South Shields, NE33 1SA
What CQC says
Overall rating
Goodrated 4 years ago (2 February 2022)
The service is performing well and meeting expectations.
Read the CQC report (opens in a new tab)Last checked by CQC: 2 February 2022.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 4 years ago (2 February 2022)Is it effective?
Goodrated 4 years ago (2 February 2022)Is it caring?
Goodrated 4 years ago (2 February 2022)Is it responsive to people’s needs?
Goodrated 4 years ago (2 February 2022)Is it well-led?
Requires improvementrated 4 years ago (2 February 2022)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from February 2022. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Well-led” as Requires improvement.
What CQC looks at
Well-led: Requires improvement
CQC checks how well the service is run. It looks at the managers and leaders, the culture, how the service checks and improves its own quality, and whether staff feel able to speak up.
Questions you could ask
- Who is the registered manager, and how can families contact them?
- How do you check the quality of care yourselves?
- How can staff raise worries, and how are they supported when they do?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Mental health needs, Younger adults
- Registered since
- 17 July 2020
- Local council area
- South Tyneside
Who runs it
- Provider
- The Human Support Group Limited
- Brand
- BRAND City and County Healthcare Group
- Kind of provider
- Company or organisation
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and 13 more.