Divine Care Provider Ltd
Divine Care Provider Ltd is registered for home care and supported living in Colchester. CQC rated it Good overall in October 2020 (last checked 15 October 2020). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
- Supported living
Unit 5, Park Farm, Kelvedon Road, Inworth, Colchester, CO5 9SH
What CQC says
Overall rating
The service is performing well and meeting expectations.
Last checked by CQC: 15 October 2020.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 5 years ago (15 October 2020)Is it effective?
Requires improvementrated 6 years ago (4 February 2020)Is it caring?
Goodrated 5 years ago (15 October 2020)Is it responsive to people’s needs?
Requires improvementrated 6 years ago (4 February 2020)Is it well-led?
Goodrated 5 years ago (15 October 2020)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from October 2020. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
CQC rated it Good overall. It rated “Effective” as Requires improvement. It rated “Responsive” as Requires improvement.
What CQC looks at
Effective: Requires improvement
CQC checks whether care gets good results for people and follows good practice. It looks at how needs are assessed, food and drink, working with GPs and other services, and asking people for their consent.
Questions you could ask
- How do you find out what someone needs before their care starts?
- How do you work with GPs, nurses and other services?
- How do you make sure people get enough to eat and drink?
Responsive: Requires improvement
CQC checks whether care is planned around each person’s needs and wishes. It looks at care plans, joined-up care with other services, clear information, and how feedback and complaints are listened to and acted on.
Questions you could ask
- How is the care plan written, and how can family be involved?
- How often is the care plan reviewed?
- How can I raise a concern, and what happens next?
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
About this service
- Type of care
- Home care, Supported living
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 9 September 2013
- Local council area
- Essex
Who runs it
- Provider
- Divine Care Provider Ltd
- Kind of provider
- Company or organisation