- Well-being: Good
- Care and support: Good
- Environment: Good
- Leadership and management: Good
CIW ratings, one for each theme; no overall rating
- Milford Haven, SA73 3JU
- 22 registered places
Milford House
Milford House is a care home in Milford Haven, run by Pembrokeshire County Council Adults and Children's Services. CIW gives no overall rating. It rates 4 themes (Well-being: Excellent, Care and support: Excellent, Environment: Requires improvement, Leadership and management: Good). It is registered for 8 places. It is registered to support people with mental health needs.
- Care home
Milford House Centre, Dartmouth Street, Milford Haven, SA73 2AH
What CIW says
Ratings for each theme, not an overall rating
CIW rates a service on themes, such as well-being and care and support. It does not give a service one overall rating, so we do not either. Each rating is shown below as CIW published it.
CIW does not publish the date of each rating in its data. The CIW page for this service has the latest inspection report.
Ratings for each theme
CIW gives each theme its own rating. Each is shown as CIW published it.
Well-being
How well does the service support people’s well-being and the outcomes they want?
ExcellentOutcomes for people are excellent. This is the highest of CIW’s four ratings for a theme.
Care and support
How good is the care and support people get?
ExcellentOutcomes for people are excellent. This is the highest of CIW’s four ratings for a theme.
Environment
How good is the place where people live? (Care homes only.)
Requires improvementOutcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
Leadership and management
How well is the service led and managed?
GoodOutcomes for people are good. This is the second highest of CIW’s four ratings for a theme.
What the CIW ratings mean
- Excellent
- Outcomes for people are excellent. This is the highest of CIW’s four ratings for a theme.
- Good
- Outcomes for people are good. This is the second highest of CIW’s four ratings for a theme.
- Requires improvement
- Outcomes for people require improvement. This is the second lowest of CIW’s four ratings for a theme.
- Requires significant improvement
- Outcomes for people require significant improvement. CIW gives this rating where there are poor outcomes or significant risks to people’s well-being.
Not sure what the ratings mean? Read how CIW ratings work.
Understanding this rating
Plain facts about how CIW rates and inspects services, as CIW describes them. This is not advice and not a rating of ours.
CIW gave different ratings for different themes. It rated “Well-being” as Excellent. It rated “Care and support” as Excellent. It rated “Environment” as Requires improvement. It rated “Leadership and management” as Good.
What CIW looks at
Environment: Requires improvement
CIW rates this theme for services where people live, such as care homes. It looks at how suitable the building and rooms are and how well they are looked after.
Questions you could ask
- Can we see the bedrooms and shared spaces?
- How do you look after repairs and equipment?
- How can people make their room feel like their own?
How often CIW inspects
CIW plans inspections using what it knows about each service. For care homes and home care, its code of practice gives these gaps between inspections: up to 18 months (routine), 12 months (early) or 6 months (priority). CIW can inspect at any time.
“Requires significant improvement”
If CIW issues a “priority action notice”, the theme it relates to is rated Requires significant improvement. CIW then plans another inspection within six months.
About this service
- Type of care
- Care home
- Who it supports
- Mental health needs
- Registered places
- 8
- Nursing care
- No, personal care only
- Local council area
- Pembrokeshire
Who runs it
- Provider
- Pembrokeshire County Council Adults and Children's Services
- Kind of provider
- Local Authority
Other services from this provider
- No CIW ratings published yet
- Goodwick, SA64 0AU
- 22 registered places
- Well-being: Excellent
- Care and support: Excellent
- Environment: Good
- Leadership and management: Good
CIW ratings, one for each theme; no overall rating
- Pembroke Dock, SA72 6SX
- 8 registered places
Pembrokeshire County Council Domiciliary Support Service
Home care, Supported living
Run by Pembrokeshire County Council Adults and Children's Services
- Well-being: Excellent
- Care and support: Excellent
- Leadership and management: Excellent
CIW ratings, one for each theme; no overall rating
- Milford Haven, SA73 2AH