Requires improvementrated 5 years ago
Rating from September 2021 (more than 2 years ago)
- Manchester, M44 5DW
Comfort Call Gateshead
Comfort Call Gateshead is a home care service in Gateshead, run by Comfort Call Limited. CQC rated it Good overall in April 2023 (last checked 14 April 2023). It is registered to support people living with dementia, older people, people with a physical disability and people with a sensory impairment.
- Home care
Suite 3 Enterprise House, Kingsway North, Team Valley, Gateshead, NE11 0SR
What CQC says
Overall rating
Goodrated 3 years ago (14 April 2023)
The service is performing well and meeting expectations.
Up from Requires improvement, 18 December 2020.
Read the CQC report (opens in a new tab)Last checked by CQC: 14 April 2023.
The five key questions
CQC rates each service on five questions. Each has its own rating.
Is it safe?
Goodrated 3 years ago (14 April 2023)Is it effective?
Goodrated 7 years ago (8 November 2018)Is it caring?
Goodrated 3 years ago (14 April 2023)Is it responsive to people’s needs?
Goodrated 7 years ago (8 November 2018)Is it well-led?
Goodrated 3 years ago (14 April 2023)
Not sure what the ratings mean? Read how CQC ratings work.
Understanding this rating
Plain facts about how CQC rates and inspects services, as CQC describes them. This is not advice and not a rating of ours.
This rating is from April 2023. That is more than 2 years ago. A service can change a lot in that time, for better or worse. CQC decides when to inspect again.
Questions you could ask
- What has changed since the last inspection?
How often CQC looks again
There is no fixed timetable. CQC decides when to look at a service again. It uses the information it holds about the service and how much risk it sees. It may look sooner if it hears of concerns.
Earlier ratings
Overall ratings this service had before, newest first. These are CQC’s own earlier ratings.
- Requires improvement18 December 2020Read the report (opens in a new tab)
- Good8 November 2018Read the report (opens in a new tab)
- Good1 April 2017Read the report (opens in a new tab)
- Good13 May 2016Read the report (opens in a new tab)
- Requires improvement7 July 2015Read the report (opens in a new tab)
About this service
- Type of care
- Home care
- Who it supports
- Dementia, Older people, Physical disability, Sensory impairment, Learning disability or autism, Mental health needs, Younger adults
- Registered since
- 20 December 2010
- Local council area
- Gateshead
Who runs it
- Provider
- Comfort Call Limited
- Brand
- BRAND City and County Healthcare Group
- Kind of provider
- Company or organisation
Other services from this provider
- Goodrated 8 years ago
Rating from March 2018 (more than 2 years ago)
- Gloucester, GL1 2EP
- Goodrated 5 years ago
Rating from July 2021 (more than 2 years ago)
- Newcastle Upon Tyne, NE3 3JX
- Goodrated 4 years ago
Rating from December 2021 (more than 2 years ago)
- Liverpool, L7 9NJ
- Requires improvementrated 5 years ago
Rating from June 2021 (more than 2 years ago)
- Liverpool, L25 7FB
- Goodrated 3 years ago
Rating from November 2022 (more than 2 years ago)
- Manchester, M30 9AR
and 20 more.